At BAMBI, we review each return or refund request individually.
Returns
We do not accept returns of used, opened, or tampered products.
Due to logistical and operational reasons, physical returns are not accepted, except in exceptional, duly justified cases.
Refunds
Refunds are not guaranteed and will only be considered in the following cases:
Product defective from origin
For a claim to be valid, the customer must provide clear evidence (photographs or videos) within a maximum of 48 hours from the receipt of the order.
If a refund is approved, it may be:
Partial
By product replacement
Or by store coupon
The form of compensation will be determined by BAMBI.
Orders in transit
Cancellations or refunds for orders that have already been shipped are not accepted.